GENERAL TERMS AND CONDITIONS
FOR CAR RESERVATION
1. PURPOSE
The purpose of these general terms and conditions is to define the relationships between the parties, namely between the Fast Booking Automobile (the Agent) on the one hand, and you (the Client) on the other hand, with regards to the service that has taken place or will take place, to make available one or more vehicles to the Client.
Agent: Fast Booking Automobile (fastbookauto.com) is the commercial name of LDG, having its registered office located at 82 Grand Rue, 9711 Clervaux, Luxembourg
Client: you
Service: Making available one or more vehicles to the Client
Client: you
Service: Making available one or more vehicles to the Client
2. CONDITION OF THE VEHICLE
2.1. The Client acknowledges that the vehicle is delivered in good general condition of appearance and operation, free from any apparent defect or fault, with all its tires (including the spare wheel), tools and other accessories, as well as the on-board documents
2.2. The Client undertakes to return the vehicle that was made available in the same condition of presentation and operation, with all its accessories to Agent, at the place and on the date agreed in the provision. Any extension requires an express request from the Client to the Agent at least 24 hours in advance, and explicit approval by the Agent. Failing to do this, the Agent reserves the right to recover the car at the date agreed on the provision, without any further extension
2.3. The Client is required to contact the Agent to have the vehicle serviced if necessary. If the warning light comes on, the Client must immediately contact the Agent to find out what to do. The Client may not, under any circumstances, have the vehicle serviced without written consent from Agent
3. TERMS OF USE
3.1. The Client may not, under any circumstances, have the vehicle driven without written consent from Agent. It is only the Agent, or the Agent delegated private individual or entity that can drive the car under all circumstances, with no exception
4. CLIENT OBLIGATIONS
4.1. The Client must pay the total amount of the reservation to the Agent at the time the reservation is made. The vehicle is not booked for the Client until the Agent has received the total amount of the reservation, in the Agent’s bank account as indicated in the reservation order
4.2. The Client must receive the explicit reservation confirmation from the Agent for the reservation request, the reservation payment and the credit card guarantee in order to consider the vehicle reserved
4.3. The Client must provide a credit card guarantee in the form of authorization for the Agent which is entitled to debit the Client’s credit card for an amount representing the amount of the excess in the event of damage as well as the indemnity
5. CLIENT CANCELLATION FEES
5.1. If the Client cancels a confirmed reservation, or if the Client is found to be responsible for a cancellation under this General Terms and Conditions of Use, the Agent will impose cancellation fees based on the reservation amount and when the reservation is cancelled:
5.1.1. If the reservation is cancelled by the Client on the reservation start date, the
cancellation fee is 100% of the reservation amount
5.1.2. If the reservation is cancelled by the Client 20 days or less before reservation
start date the cancellation fee is 65% of the reservation amount
5.1.3. If the reservation is cancelled by the Client anytime between 48 hours after the date when the reservation was confirmed and 20 days before reservation start date, the cancellation fee is 35% of the reservation amount
5.1.4. If the reservation is cancelled by the Client 48 hours or less after the date when the reservation was confirmed, the cancellation fee is 10% of the reservation amount
5.2. The Client acknowledges and agrees the Agent’s right to withhold the Cancellation fees from the reservation amount that the Car Renter has paid to the Agent at the reservation time
6. CLIENT COMPENSATION RIGHTS
6.1. In case a confirmed reservation is cancelled, the Client will be eligible for compensation based on when the cancellation occurs. In the event of a confirmed reservation being cancelled, the Client will be compensated as follows:
6.1.1. If the reservation is cancelled on the reservation start date itself, the Client will be compensated with 42% of the reservation amount
6.1.2. If the reservation is cancelled 20 days or less before the reservation start date the Client will be compensated with 29% of the reservation amount
6.1.3. If the reservation is cancelled anytime between 48 hours after the date when the reservation was confirmed and 20 days before reservation start date, the compensation amount that the Client will be compensated with 16% of the reservation amount
6.1.4. If the reservation is cancelled 48 hours or less after the date when reservation was confirmed, the compensation amount that the Client will be compensated with 4% of the reservation amount
7. FORCE MAJEURE
7.1. Force Majeure Event: Any acts, events, omissions, or accidents beyond the reasonable control of the Agent. This includes but is not limited to events such as royal demise, national mourning, fire, epidemic, war, strikes, lockouts, or orders from any licensing or public authority that affect the performance of the Agent’s obligations under this agreement
7.2. The Client acknowledges that the Agent shall not in any way be liable to the Client in the event of a reservation being suspended or cancelled due to any Force Majeure Event and that in such an event the Client shall not be entitled to any fee
7.3. If a Force Majeure Event occurs, the Client agrees that the Agent is entitled to retain 15% of the total reservation amount as reservation fee
8. GOVERNING LAW AND JURISDICTION
8.1. These terms and conditions shall be governed by and construed in accordance with the legislation of the Grand Dutchy of Luxembourg